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Privacy Policy for Your Malaysia Account

Q: Can I ask to see the data linked to my account?

Yes. Send a request through live chat, privacy@spincity.im or the account centre. We may verify your identity first, then provide the data we can share under applicable local privacy rules.

Q: How do I request deletion of my account data?

Contact privacy@spincity.im or use the account centre with your account email. We will assess what can be deleted and what must be kept for legal, payment, security or dispute-handling reasons.

This Privacy Policy gives you a clear map of how we collect, use, store and share data linked to your account, wallet activity, cookies and support chats.

Malaysia privacy termsCookie choicesTouch 'n Go dataAccount security

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How spincity Treats Your Data

spincity Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Before you open or access an account, our Privacy Policy explains what personal data may be needed to create your profile, protect your wallet, verify payment activity and answer support requests. We may process account details, contact data, device signals, cookie IDs, login records and payment

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references connected with Touch 'n Go, GrabPay, Boost dan FPX. Access and eligibility depend on local law and are available where local law permits. We use the data only for clear account, security, legal, service and communication purposes. If a local rule requires a shorter or
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longer handling period, that requirement may shape how long a record stays in our systems.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Reach Us About Privacy Requests

Privacy questions should reach a team that can check account records, not a general promo inbox.

CARE PRACTICES

Privacy Controls Around Touch 'n Go Data

We handle privacy through account checks, access controls and record rules rather than vague promises. Payment references, login activity and support messages are kept separate from public-facing lobby areas.

Account data collection

We collect the details needed to create and maintain your account, such as contact data, login records and profile settings. Extra data may be requested when we must check account ownership or legal access.

Cookie and device signals

Cookies help remember sign-in state, language choice and fraud-prevention signals. You can manage browser cookie settings, but blocking some cookies may affect account login, session security or wallet confirmation steps.

Payment privacy checks

Touch 'n Go, GrabPay, Boost dan FPX references may be recorded to match deposits, withdrawals and account verification. We use these records to reduce mistaken credits, duplicate requests and unauthorised wallet changes.

Access and retention

Records are kept only for the period needed for account service, security, tax, dispute handling or legal duties. When a record is no longer needed, we delete it or make it harder to identify you.

Sharing with service partners

We may share limited data with payment processors, fraud-prevention tools, hosting providers and customer support systems. Each sharing step is tied to a service need, account safety duty or legal request.

Change or deletion requests

You can ask us to correct, access or delete data linked to your account. Some records may remain where local law, security checks or payment dispute duties require continued storage.

Privacy Questions for Malaysia Accounts

These answers explain the privacy points we are asked about most often before you open an account or after you contact support. They focus on account data, payment references, cookies, access requests and sharing rules. If your situation involves a legal deadline or a payment dispute, contact us directly so we can check the matching records.

We may collect your name, contact details, login records, device signals, selected account settings and payment references. The exact data depends on the account action, verification need and local law where access is permitted.

Payment references help us match wallet activity to your account, confirm whether a transfer cleared and answer support questions. We do not use those records as public profile data or lobby-facing content.

Yes. Send a request through live chat, [email protected] or the account centre. We may verify your identity first, then provide the data we can share under applicable local privacy rules.

Use the account centre for simple changes, or contact privacy support if a field is locked for security reasons. We may ask for proof before changing data that affects wallet access or account ownership.

Cookies support sign-in sessions, language choice, security checks and basic site measurement. You can adjust browser settings, but some account functions may not work correctly if required security cookies are blocked.

We share limited data only when needed for payment processing, account security, hosting, customer support or legal duties. Each partner receives the data needed for its role, not full account access by default.

Contact [email protected] or use the account centre with your account email. We will assess what can be deleted and what must be kept for legal, payment, security or dispute-handling reasons.

Privacy Policy for Your Malaysia Account

Reach Us About Privacy Requests

Privacy Controls Around Touch 'n Go Data

Account data collection

Cookie and device signals

Payment privacy checks

Access and retention

Sharing with service partners

Change or deletion requests

Privacy Questions for Malaysia Accounts

01 What data do you collect when I open an account?

02 Why do you store Touch 'n Go or FPX references?

03 Can I ask to see the data linked to my account?

04 How can I correct my account details?

05 How are cookies used on spincity.im?

06 Do you share my data with outside companies?

07 How do I request deletion of my account data?

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